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FAQs

Q:  What is your shipping policy?
A: We ship to all 50 States plus the District of Columbia using the U.S. Postal Service Priority Mail and UPS. We do our best to process and ship orders within 48 hours of receipt. Orders placed on holidays or weekends are processed the next business day.  When using USPS regular Priority mail, shipping is free!  For USPS Priority Express, we offer three flat rates depending upon the weight of the items ordered.  The UPS prices are calculated by UPS.  

Q:  What is your returns policy?
A:  We do our best to get it right the first time, but if there is a mistake with your order or if there is damage to any of the products, please notify us immediately, but within 3 days of receipt of the order.   
We will rectify any mistakes immediately.  If the product is damaged, please return the damaged product(s) with the product packaging and packing materials via your preferred shipping carrier.  Please make sure you pack carefully as you will be responsible for the return postage and the condition in which the product(s) arrives to us.  We will credit your account for the postage and products if you do not want a replacement after the package arrives.
 

Consumable items are not returnable.  Other items may be returned for a full refund provided they have not been used or altered and you notify us within 3 days of receipt of the items.  Again, please pack carefully and use your preferred shipping carrier for the return.  We will credit your account upon receipt of the return. 

Q:  What is tea? 
A:  True teas are derived from the many varieties and cultivars of the Camellia senensis plant indigenous to China and India, but which are cultivated in many parts of the world today.  Beverages derived from anything other than the Camellia senensis plant are technically not tea, but are often referred to as tisanes or herbals.   Théology Tea offers a selection of true teas as well as tisanes derived from the native African shrubs rooibos and honeybush as well as several types of herbs, fruits, and florals.  

Q:  How are teas classified?
A:  Teas are classified by the amount of processing they undergo before final end use.  White teas receive the least processing sometimes taking just a few hours while pu'erh teas undergo a fermenting process that can take years before it is ready to drink.  The processing spectrum from the least processing to the most classifies teas as white, yellow, green, oolong, black,  and pu'erh.  

Q:  Do all teas contain caffeine?
A: 
 Yes, all tea contains caffeine, but the amount can vary.  A brewed cup of tea typically has less caffeine than a cup of coffee.  Until recently, the conventional wisdom was the less processed the tea the lesser amount of caffeine it would contain; however, recent studies have debunked this theory so it is difficult to generalize about caffeine content in tea.  There are processing methods that will remove caffeine in tea, but some argue that these processes affect the taste of the tea.  Rooibos, honeybush, and many of the herbal or fruit tisanes are your best bet if you want to be assured that your beverage is completely caffeine free. 

Q:  Where does Théology Tea source its tea?
A:   We source our teas and tisanes from several distributors who work directly with farmers in many of the tea growing regions around the world to source the best and safest products for our customers.  Our distributors quality test the teas before they are sent to us.  We strive to partner with companies that are committed to eco-friendly and fair trade processes and practices that provide the best products in their fields.

Q:  Are there health benefits associated with drinking tea?
A:  The Food and Drug Administration strictly regulates definitive statements on health claims associated with tea drinking, but ongoing studies continue to point to possible health benefits ranging from anxiety reduction to increased levels of antioxidants that play a role in preventing some types of cancer.  See Théology Tea's resource page for links to additional information about health studies and information. 

Q:  What are the proper temperatures and steep times for brewing tea?
A:
  The water temperatures and steep times vary depending upon the classification of the tea.  Théology Tea recommends the general guidelines below based on one rounded teaspoon of tea per six to eight ounces of water:

Tea Type

Water Temperature

Steep Time

White

175°

2-3 minutes

Green

175°

2-3  minutes

Oolong

190°

3 minutes

Black

212° (boiling)

3-5 minutes

Herbal Tisanes (including rooibos and honeybush)

212° (boiling)

5 minutes

Fruit Tisanes

212° (boiling)

5-8 minutes











Brew times can vary based on the size of the tea leaves.  Generally, the smaller the leaf, the faster the tea will infuse.  

If you wish to brew a stronger cup of tea, we recommend increasing the amount of tea rather than increasing the water temperature or steep time to avoid bitterness.  

Q:  How should I store tea?
A: 
 Tea should be stored in a dry, cool location in an opaque, airtight container.  Never place tea in the refrigerator or freezer.  

Q:  Does Théology Tea charge a sales tax?
A:  
Sales taxes are applied only to orders shipped to addresses within the state of Virginia.  Food items are taxed at 2.5% in Virginia. Most Virginia cities and counties tax nonfood items at 5.3%; however, certain cities and counties in the Hampton Roads area and in Northern Virginia tax nonfood items at a rate of 6%.